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Quality certification

Médiamétrie has been ISO 9001-certified since 1998. The quality management system, which is implemented and supported by a voluntary policy, covers all of Médiamétrie's activities, from the design of its products and services to the after-sales phase.

The quality management system at Médiamétrie is supported by processes, procedures and operating methods which guarantee the dynamic organisation of human and technical resources. By covering all the company's functions without exception, this quality process is intended to guarantee customer satisfaction at all times.

The driving force behind this policy is the Quality & Internal Audit Department which prepares and sets up the system. It also ensures the continuous improvement of the system thanks to audits, customer satisfaction surveys and other methods.

Médiamétrie's I was renewed in February 2008.